General FAQs

  • Delivery


    Heatrod are committed to making sure you get the right part when you need it. All of our immersion heaters, elements and other products are available via a number of delivery methods. Additional charges and lead times may apply outside of the UK mainland.

    Next day courier - Orders for stock items placed before 2pm Monday to Thursday and before 11am on Friday are available for next working day delivery (subject to availability) please note orders placed on Friday will only arrive Monday. All orders over the £15 are sent via courier. The cost of courier delivery is £12. (Scottish Highlands 2-5 day delivery) - while we aim for this to be a next day service, this is not guaranteed.

    Special Delivery - Orders that require special arrangements such as weekend/timed delivery or special receipt arrangements can be organised by speaking to our sales team.

    Collection - Orders for stock items are available to collect from our Bolton Location:

    Heatrod Elements Ltd,
    Unit 10 Top Deck Industrial Estate
    Smethurst Lane
    BL4 0AN

    • Returns

      Returns Policy

      Important - Time limit for the notification of claims

      1. If goods arrive in a damaged state you must inform us within 7 days at [email protected]
        We will replace the goods free of charge or refund any money that you have paid for those goods. If you do not notify us within seven days of delivery we accept no liability for goods stated to be damaged upon delivery.
      2. All goods supplied are guaranteed free from defects in material and workmanship for a period of 12 months (or longer if required by law) from date of delivery. We will replace such defective goods free of charge or refund any money that you have paid for them (subject to proof of purchase) providing that:
        1. The product has been correctly installed.
        2. The product has not been tampered with or subject to misuse, neglect, accident or modification.
      3. We may alter any detail, text, image or price within this website without prior notification.
      4. Failure by us to enforce any of these terms and conditions will not affect our right to enforce any other of these terms and conditions.
      5. The contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales.
      6. These terms and conditions are subject to change at any time without prior notice to you.
      7. Products ordered incorrectly need to be returned within 14 days of receipt.

      If you do wish to return an item, please contact our Customer Service Team by phone on 0161 727 3713 or email at [email protected]

      • Terms & Conditions

        Terms & Conditions

        Conditions of sale and delivery for NIBE Element (Heatrod Elements Ltd in the UK)

        1. General

        These conditions of sale and delivery are applicable on deliveries of products, plants and components manufactured, delivered and/or erected by Heatrod Elements Ltd (the “Supplier”). Such products, plants and components are hereinafter jointly referred to as the “Products”.

        These conditions apply as a complement to the parties’ separate contract or any other corresponding written agreement, such as for example offers and orders preceding the delivery (the “Agreement”). The applicable Orgalime General Conditions shall be stated in the Agreement. If applicable Orgalime General Conditions are not indicated in the Agreement, Orgalime SC 06 (or any subsequent conditions that replace Orgalime SC 06) shall apply between the parties. However, Appendix 1 to Orgalime SC 06 shall never apply between the parties unless otherwise specifically set forth in the Agreement.

        In the event the provisions of these conditions of sale and delivery, the Agreement and applicable Orgalime General Conditions should be in conflict the documents shall take precedence in the order listed below.

        1. The Agreement
        2. These conditions of sale and delivery
        3. Applicable Orgalime General Conditions (including supplementary conditions)

        Any deviation from the above mentioned documents shall be approved in writing by the Supplier in order to form part of the parties’ agreement. This means inter alia that the purchaser’s conditions of purchase are applicable between the parties only after the Supplier’s written approval.

        2. Prices

        All prices indicated in the Agreement are exclusive of value added tax and packaging costs.

        3. Packaging

        The purchaser shall pay compensation for packaging in accordance with the Supplier’s at each time valid price list.

        The purchaser shall at its own risk and expense return standard pallets and collars to the Supplier within two months from receipt. The purchaser shall receive compensation for such standard pallets and collars in accordance with the Supplier’s at any time current price list. The Supplier does not accept any other packaging in return.

        4. Conditions of delivery

        Unless otherwise stated in the Agreement the Products are delivered Ex Works the Supplier’s factory in accordance with the valid Incoterms at any time.

        5. Payment and invoicing

        Unless otherwise stated in the Agreement, the purchase price shall be paid no later than thirty (30) days from the delivery date.

        The Supplier has the right to request payment in advance of the purchase price or that the purchaser provides other corresponding security, such as for example documentary letter of credit, before delivery of the Products, irrespective of the reason therefor.

        6. Retention of title

        The Products shall remain the property of the Supplier until full payment of any of the Supplier’s claims out of or in connection with the Agreement has been made.

        However, until full payment of any of the Supplier’s claims out of or in connection with the Agreement has been made the purchaser shall be entitled to process and resell the Products in the ordinary course of business in accordance with the following provisions.

        Any processing of the Products shall be conducted on behalf of the Supplier as manufacturer and the Supplier shall acquire the ownership in any such newly manufactured products (“Newly Manufactured Products”) in whole or, if the Newly Manufactured Products comprise products of different owners; pro rata in accordance with the value of the processed products. The purchaser herewith (in advance) assigns any current and future claims against its customers resulting from or in connection with the resale of the Products or resale of Newly Manufactured Products (in case of co-ownership of the Newly Manufactured Products; pro rata) to the Supplier as security. The Supplier herewith authorizes the purchaser to collect such assigned claims on behalf of the Supplier. The Supplier may at any time revoke said authorization.

        The stipulations set forth above shall apply to the extent that such retention of title is valid under the applicable law.

        7. Deviations

        The following shall only apply when Orgalime SC 06 or Orgalime S 2012 (or any subsequent conditions that replace said conditions) is applicable between the parties:

        The purchaser must accept a deviation in the quantity of delivered Products (excess or short delivery) by maximum ten (10) per cent of the ordered quantity and must make full payment of the purchase price. In case of excess delivery the purchaser is also obligated to pay for the surplus Products.

        8. Samples, tools and equipment

        All samples and tools as well as equipment furnished by the Supplier for the manufacture of the Products remain the sole property of the Supplier.

        9. Documentation

        To the extent available, the Supplier will provide product information regarding the delivered Products. Other documentation and assembly instructions are offered separately at the purchaser’s request.

        10. Complaints and liability for defects

        The Supplier’s liability for defects follows from the applicable Orgalime General Conditions, except as set out below in this clause 10.

        The Supplier assumes no liability for defects as regards layout and design of the Products unless expressly stated in the Agreement.

        Each Product is marked with a serial number indicating the date of manufacture. The Supplier’s liability for defects expires after a period of 52 weeks calculated from the date of manufacture of the Product in question. The mentioned time limitation shall apply irrespective of whether the Product or parts of the Product has/have been repaired or replaced during this period.

        The purchaser is liable for all costs in connection with reparations or replacements of the Products or parts of the Products. All transportation of defect Products or defect parts of the Products to and from the Supplier shall be at the purchaser’s risk and expense.

        11. Third party claims

        If the Supplier incurs liability towards a third party that has purchased the Products from the purchaser or from downstream distributors, the purchaser shall indemnify, defend and hold the Supplier harmless against any and all such claims.