Sales Administrator

Location: Backer Heatrod Ltd, Farnworth, Bolton, BL4 0AN

Salary: £28,000 - £30,000 per annum

Job Type: Full time, permanent

Full Time: 07:30 to 16:00 Monday to Thursday, 07:30 to 12:50 Friday (38 hours per week)

About us:

Based in Greater Manchester, Backer Heatrod are the UK’s leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.

About the role:

To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.

Key Responsibilities:

Sales & Order Administration:

• Process customer orders accurately and efficiently using the company’s ERP or sales systems
• Prepare sales quotations and follow up with customers as required
• Liaise with production and planning teams to confirm lead times and delivery schedules
• Maintain accurate customer, pricing, and order records
  

Customer Service:

• Act as the primary point of contact for customer enquiries via phone and email
• Handle order queries, delivery updates, and invoice discrepancies professionally
• Manage customer complaints and work with internal teams to achieve timely resolution
• Build and maintain strong customer relationships

Coordination & Communication:

• Support Sales and Engineering teams with account administration
• Communicate with production, warehouse, and logistics teams
  

Reporting & Administration:

• Produce sales and order reports
• Maintain accurate records and documentation

About you:

Skills & Experience:

Essential Requirements:

• Experience in manufacturing sales administration or customer service
• Strong organisational and communication skills
• Proficiency in Microsoft Office

Desirable Requirements:

• ERP or CRM system experience

Personal Attributes:

• Customer-focused and professional
• Proactive and detail-oriented

What we can offer you:

• 25 days (plus bank holidays) holiday increasing with length of service
• Free onsite parking
• Cycle to work scheme
• Learning and Development Opportunities
• Referral scheme
• Cash Health Plan
• Staff social events through the year

Please apply with your CV and covering letter to [email protected]